Staff Training & Development
Better trained teams create better businesses
People are at the heart of hospitality. But recruitment alone does not create a successful team. Employees need clear expectations, appropriate training, effective systems and the confidence to perform their roles consistently. Create Hospitality provides practical staff training and development designed around the specific requirements of your business.
Solving staffing problems through better systems
Hospitality businesses frequently face staffing challenges. Recruitment can be difficult, experienced staff can be expensive and employee turnover can put significant pressure on an operation. One solution is to build a stronger structure around the people you already have. Create can help you develop a team that is better trained, more confident and capable of working to consistent standards.
Training that reflects your operation
There is no one-size-fits-all training programme. A small independent restaurant has different requirements to a large hotel, pub, contract catering operation or high-end casual dining business.
Create can develop training around your specific operation.
This can include:
Kitchen training
Front-of-house training
Management development
Recipe and menu training
Food preparation
Portion control
Stock management
Ordering procedures
Food cost awareness
GP awareness
Service standards
Opening and closing procedures
Operational procedures
Training your team to understand the commercial side
One of the most effective ways of improving profitability is to ensure that the team understands how their decisions affect the business. A chef who understands the cost of over-portioning, waste and unnecessary use of expensive ingredients can make better decisions. A manager who understands labour costs can make better staffing decisions. A team that understands the importance of stock rotation and correct storage can reduce waste. Create can help develop this commercial awareness across the operation.
Consistency is a training issue
If different employees perform the same task in different ways, the business will inevitably experience inconsistency. Standardised training, recipes, procedures and expectations can help create a more reliable operation. The objective is not to remove personality or creativity. It is to establish a consistent foundation from which the team can deliver a better customer experience.
Developing sustainable teams
Training shouldn't simply be about teaching someone how to perform a task. It should help create a culture where employees understand what is expected of them and have the knowledge and confidence to achieve it. Create can help businesses develop clearer roles, responsibilities and expectations while identifying gaps in knowledge and capability.
Helping managers manage
Management teams often find themselves caught between operational pressures and the responsibility for developing their people. Create can provide additional support with management training, operational structure and practical development programmes.
This can help managers become more effective at:
Delegating
Communicating
Managing standards
Monitoring performance
Controlling costs
Training employees
Identifying problems
Implementing procedures
Creating a more resilient operation
A business that depends on one or two key individuals is vulnerable. If an experienced chef leaves, standards can fall. If a manager is absent, systems can break down. Training and documented procedures help transfer knowledge throughout the team. This creates a more resilient business that is less dependent on individual employees.
Is your team capable of delivering the business you want to run?
Create Hospitality can help you develop the skills, systems and structure required to build a more confident, consistent and commercially aware hospitality team.